Shipping Terms
United Kingdom (UK)*
Delivery time: 5–7 business days* via FEDEX.
Free shipping on orders over £99.
For orders below this amount, shipping costs £9,90.
*Shipping to the UK after Brexit
At Koala Bay, we have adapted our delivery process to comply with new regulations and provide the best possible experience for our UK customers.
Orders up to £135 (VAT included – DDP)
- Orders with a total value equal to or below £135 (excluding shipping and insurance) are shipped under DDP (Delivered Duty Paid) terms.
- This means Koala Bay collects UK VAT at checkout, so there are no additional charges upon delivery.
- The price displayed at checkout already includes all applicable taxes.
Orders over £135 (VAT and duties payable on delivery – DAP)
- Orders exceeding £135 are shipped under DAP (Delivered At Place) terms.
- In this case, import VAT and possible customs duties are charged by UK customs when the parcel arrives.
- FEDEX may contact you to arrange payment before delivery.
- The exact amount depends on UK customs regulations and is beyond Koala Bay's control.
Summary – UK Shipping
| Order Value | Shipping Terms | VAT | Duties |
|---|---|---|---|
| ≤ £135 | DDP (Delivered Duty Paid) | Collected by Koala Bay at checkout | None |
| > £135 | DAP (Delivered At Place) | Paid by customer on delivery | May apply |
Spain (Mainland) and Balearic Islands
Delivery time: 24 to 72 business hours* via TIPSA.
Free shipping for orders of €59 or more within mainland Spain.
For orders below this amount, standard shipping fees apply:
| Mainland | Balearic Islands | |
|---|---|---|
| Home delivery | €4.50 | €5.95 |
| Pick-up point | €3.95 | €3.95 |
Canary Islands
Delivery time: 4–8 business days* via TIPSA.
Shipping cost: €9.90. (Address and Picking Point)
Taxes (DUA): Customs fees and IGIC are the responsibility of the customer.
Portugal (Mainland)
Delivery time: 1–3 business days* after order confirmation via TIPSA.
Free shipping for orders of €59 or more.
For orders below this amount, standard shipping cost is €5.95.
France, Belgium, Austria, Netherlands, Germany, Italy and Irland
Delivery time: 3–5 business day*s via FEDEX.
Free shipping for orders of €89 or more.
For orders below this amount, standard shipping cost is €9.90.
Poland, Denmark, Czech Republic, Hungary, Slovakia and Slovenia
Delivery time: 3–10 business* days via FEDEX.
Free shipping for orders of €99 or more.
For orders below this amount, standard shipping cost is €14.90.
Sweden, Greece, Finland, Croatia, Estonia, Latvia, and Lithuania
Delivery time: 3–10 business* days via FEDEX.
Free shipping for orders of €129 or more.
For orders below this amount, standard shipping cost is €24.90.
Luxembourg
Delivery time: 4–5 business days* via FEDEX.
Free shipping for orders of €129 or more.
For orders below this amount, standard shipping cost is €11.90.
USA
Delivery time: 9–12 business* days via FEDEX.
Minimum order amount: $100.
Shipping cost: $70.
Customs: Import duties are the responsibility of the customer.
Recommendation:
For high-value orders, we recommend checking with UK customs for the latest information regarding import charges.
Note: Delivery times may be longer during sales periods, Christmas, Black Friday, or special promotions.
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